Avaya IP Office Contact Center - IPOCC
END of SALE September 30, 2019
End of Sale announcement
Check out Avaya Call Reporting here

Avaya IP Office Contact Center Select - ACCS
Robust, enterprise class contact center solution than the CCR solution (IP Office Advanced Edition) that is currently available. CCR uses historical data, which is a fantastic tool for a lower cost contact center solution. But for those companies that need a more robust, skills based routing solution, Avaya has introduced the Avaya IP Office Contact Center, perfect for small to medium companies who need that higher level of reporting than CCR.

Complete End-To-End Customer Service Strategies

• With Avaya IP Office Contact Center, you can implement a complete end-to-end customer service strategy to make your business a customer’s first choice. This fully integrated suite can deliver a variety of values and benefits to the customer, such as:
• Maximizing the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities
• Stronger customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
• Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
• Increasing first contact resolution (i.e. “I’m calling you today about the e-mail I sent yesterday”)
• Enabling your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues

Highlights at a Glance

• Flexible media distribution
• Integrated multi-channel customer contact solution for voice, e-mail, and web cha
• Customer prioritization
• Skills-based routing
• Voice and self-service solutions
• Enhanced outbound campaigns
• Telemarketing
• Online monitoring
• Historical reports
• Interactive Voice Response (IVR)
• Call Recording
• Remote workers

Capacities

	IP Office Preferred Edition	IP Office Select Server Edition
	Up to 30 agents	Up to 250 agents
Max Active Agents (All media)	30	250
Max Configured Agents	150	500
Max supervisors (1)	30	100
Max simultaneous agent call recording	30	250
Multi-site	No	• IP Office Server Edition - Up to 32 networked locations • IP Office Select - Up to 150 networked locations
Operating System	Microsoft Windows Server 2008 R2 Standard 64-bit Edition SP1 Microsoft Windows Server 2012 R2 Standard 64-bit Edition
Server Virtualization	VMWare ESXi 5.1

1 Note: The combined number of active agents and supervisors cannot exceed the total number of seats