IP-Office-Support.com

AVAYA IP Office Compact Center and Avaya IP Office Compact Center Select

Avaya IP Office Technical Support

847.781.9475

EMAIL: support@bishopcomputer.com

 

 

 

Support web site: https://support.avaya.com

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IPOCC




ACCS

 

APSS Avaya Professional Sales Specialist APSS Avaya Professional Sales Specialist
ACSS Avaya Certified Support Specialist ACSS Avaya Certified Support Specialist
AIPS Avaya Implementation Professional Specialist

AIPS Avaya Implementation Professional Specialist

The SIP School Certified Associate Sip School Certified Associate

 

 

 

 

 

 

 

 

 

 

 

 

 

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Avaya IP Office Contact Center - IPOCC
END of SALE September 30, 2019
End of Sale announcement
Check out Avaya Call Reporting here

Avaya IP Office Contact Center Select - ACCS
R
obust, enterprise class contact center solution than the CCR solution (IP Office Advanced Edition) that is currently available. CCR uses historical data, which is a fantastic tool for a lower cost contact center solution. But for those companies that need a more robust, skills based routing solution, Avaya has introduced the Avaya IP Office Contact Center, perfect for small to medium companies who need that higher level of reporting than CCR.

Complete End-To-End Customer Service Strategies

  • With Avaya IP Office Contact Center, you can implement a complete end-to-end customer service strategy to make your business a customer’s first choice. This fully integrated suite can deliver a variety of values and benefits to the customer, such as:
  • Maximizing the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities
  • Stronger customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
  • Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
  • Increasing first contact resolution (i.e. “I’m calling you today about the e-mail I sent yesterday”)
  • Enabling your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues

Highlights at a Glance

  • Flexible media distribution
  • Integrated multi-channel customer contact solution for voice, e-mail, and web cha
  • Customer prioritization
  • Skills-based routing
  • Voice and self-service solutions
  • Enhanced outbound campaigns
  • Telemarketing
  • Online monitoring
  • Historical reports
  • Interactive Voice Response (IVR)
  • Call Recording
  • Remote workers

Capacities

 
IP Office
Preferred Edition
IP Office Select
Server Edition
Up to 30 agents
Up to 250 agents
Max Active Agents
(All media)
30
250
Max Configured Agents
150
500
Max supervisors (1)
30
100
Max simultaneous agent call recording
30
250
Multi-site
No

• IP Office Server Edition - Up to 32 networked locations

• IP Office Select - Up to 150 networked locations

Operating System

Microsoft Windows Server 2008 R2
Standard 64-bit Edition SP1

Microsoft Windows Server 2012 R2
Standard 64-bit Edition

Server Virtualization
VMWare ESXi 5.1

1 Note: The combined number of active agents and supervisors cannot exceed the total number of seats

 

  • IP Office Contact Center (IPOCC) END of SALE September 30, 2019 – purchased separately, requires Preferred Edition, shares Voicemail Pro channels/ports, 30 active agents + supervisors max on 500v2, 100 active agents + supervisors max on Server Edition, voice & multimedia agent designation, historical & real-time reporting for a single site only on 500v2, historical & real-time reporting for a single Server Edition network from primary server (agents can be dispersed across the network), requires IP Office 9.0.2, requires Windows server, can be virtualized
    End of Sale announcement

    Check out Avaya Call Reporting here
  • Avaya Contact Center Select (ACCS) – purchased separately, requires Preferred Edition, shares Voicemail Pro channels/ports, 30 active agents + supervisors max on 500v2, 250 active agents + supervisors max on Server Edition, voice & multimedia agent designation, supports fax & SMS, historical & real-time reporting for a single site only on 500v2, historical & real-time reporting for a single Server Edition network from primary server (agents can be dispersed across the network), requires IP Office 9.0.3, requires Windows server, can be virtualized

 

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